Customer Service Essentials

brings customer service to the heart of your business model

Schedule

Place : Cyber 2 Tower, 17th Floor, Jl. H. R. Rasuna Said, Blok X-5 Kav. 13
Start : 07 September 2018
End : 07 September 2018
Time : 08:30 - 17:00 WIB

Training Provider

KPI Consultancy

KPI helps companies and individuals to achieve better results in their business communication. After attending KPI’s training workshops and seminars, participants are equipped with the skills they need to help them achieve their targets. By keeping our training both functional and interactive, participants leave with the feeling they can immediately apply their new skills in their job to affect a positive change.

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Price

Participation investment

Early Bird IDR 1,950,000 until 31 August 2018

2.200.000 IDR
for EKONID members
2.500.000 IDR
for Non-members

Fee excludes tax

About the Training Seminar

No matter the size of your business, good customer service needs to be at the heart of your business model if you wish to be successful. It is important to provide good customer service to all types of customers, including potential, new and existing customers.

This one day training will cover following topics:

Business Manners

. Represent your organization better than even before in front of your customers
. Take the stress out of challenging, difficult situations
. Use positive body language and empathy to handle your customers

The Service Mindset

. Analyze basic behavioral patterns of different customer personality profiles
. Practice the skills for dealing with customers and handling their complaints
. Understand the concept of service mindset and ways of developing it within their organization.

This training will be delivered by Michael Wahab.

Possessing over 15 years experience as a business leader, Michael thrives on improving the communication skills of others through workshops and long-term development classes.

Highly professional, likable and having worked in senior training positions for numerous magazines, radio stations and leading brands, Michael has strong experience in helping to develop professionals of any level and background.

Contact & registration: Ela Susanti | ela@kpiconsultancy.com | 08111593400

 

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