Customer Service Essentials

Exceed the expectations of your customer


Place : Marquee, Cyber 2 Tower, 17th Floor Jl. HR. Rasuna Said blok X-5 no. 13
Start : 23 November 2018
End : 23 November 2018
Time : 09:00 - 17:00 WIB

Training Provider

KPI Consultancy

KPI helps companies and individuals to achieve better results in their business communication. After attending KPI’s training workshops and seminars, participants are equipped with the skills they need to help them achieve their targets. By keeping our training both functional and interactive, participants leave with the feeling they can immediately apply their new skills in their job to affect a positive change.

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Participation investment

750.000 IDR
for EKONID members
750.000 IDR
for Non-members

Includes materials, completion certificate, snacks and drinks.

About the Training Seminar

Do you or your employees work in a customer facing role? Would you like to develop your customer handling skills so that you are able to exceed your customers’ expectations?

 If so, our interactive workshop “Customer Service Essentials” will give you the skills that you need. The workshop is suitable for those who deal with internal or external customers. It focuses on the communication skills needed to achieve excellent customer service. Through discussions, case studies and role plays, you will also learn why people react in anger; how to manage your own reactions; and how to handle those of your customers.


This one-day workshop will help you to:

  • Represent your organization better than even before in front of your customers.
  • Take the stress out of challenging, difficult situations.
  • Practice the skills for dealing with customers and handling the complaints.


The training will be facilitated by Michael Wahab, Senior Trainer.

Possessing 18 years’ experience as a business leader and program facilitator, Michael Wahab thrives on improving the communication skills of other through workshops and long-term development classes. A certified NLP practitioner, Michael delivers lasting results through his high energy, interactive training.

Highly professional, likeable and having worked in senior training positions with various multinational, media and government organizations, Michael has extensive experience in helping develop employees at any level, culture and background.

Past Training Seminars

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