Jakarta
Apr 21, 2021
17.06
Imprint
Customer Service Essentials
brings customer service to the heart of your business model
Schedule
| Place | : | Cyber 2 Tower, 17th Floor, Jl. H. R. Rasuna Said, Blok X-5 Kav. 13 |
| Start | : | 07 September 2018 |
| End | : | 07 September 2018 |
| Time | : | 08:30 - 17:00 WIB |
Training Provider
Price
Participation investment
Early Bird IDR 1,950,000 until 31 August 2018
2.200.000 IDR
for EKONID members2.500.000 IDR
for Non-membersFee excludes tax
About the Training Seminar
No matter the size of your business, good customer service needs to be at the heart of your business model if you wish to be successful. It is important to provide good customer service to all types of customers, including potential, new and existing customers.
This one day training will cover following topics:
Business Manners
. Represent your organization better than even before in front of your customers
. Take the stress out of challenging, difficult situations
. Use positive body language and empathy to handle your customers
The Service Mindset
. Analyze basic behavioral patterns of different customer personality profiles
. Practice the skills for dealing with customers and handling their complaints
. Understand the concept of service mindset and ways of developing it within their organization.
This training will be delivered by Michael Wahab.
Possessing over 15 years experience as a business leader, Michael thrives on improving the communication skills of others through workshops and long-term development classes.
Highly professional, likable and having worked in senior training positions for numerous magazines, radio stations and leading brands, Michael has strong experience in helping to develop professionals of any level and background.
Contact & registration: Ela Susanti | ela@kpiconsultancy.com | 08111593400
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