Handling Challenging Customers

Brings your customer service excellence to the next level


Place : Cyber 2 Tower, 17th Floor, Jl. H. R. Rasuna Said, Blok X-5 Kav. 13
Start : 12 October 2018
End : 12 October 2018
Time : 09:00 - 17:00 WIB

Training Provider

KPI Consultancy

KPI helps companies and individuals to achieve better results in their business communication. After attending KPI’s training workshops and seminars, participants are equipped with the skills they need to help them achieve their targets. By keeping our training both functional and interactive, participants leave with the feeling they can immediately apply their new skills in their job to affect a positive change.

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Participation Investment

750.000 IDR
for EKONID members
750.000 IDR
for Non-members

Includes materials, completion certificate, snacks and drinks.

About the Training Seminar

Do you have demanding, challenging customers? Would you like to learn new ways to consistently exceed your customers’ expectations?

Anyone who works in a front-line customer facing position has at some time, had to deal with exceptionally challenging customers. This helpful workshop gives you practical tips and techniques to deal with these situations in a calm, assertive way.

Through discussions, case studies and role plays, you will learn why people react in anger; how to manage your own reaction; and how to handle those of your customers.

This one-day will cover:

  • Communicate more effectively with your customers and exceed their expectations.
  • Professionally respond to customers with empathy, imagination and creativity.
  • Feel more confident in dealing with the most challenging customers.


The training will be facilitated by Michael Wahab, Senior Trainer.

Possessing 18 years’ experience as a business leader and program facilitator, Michael Wahab thrives on improving the communication skills of other through workshops and long-term development classes. A certified NLP practitioner, Michael delivers lasting results through his high energy, interactive training.

Highly professional, likeable and having worked in senior training positions with various multinational, media and government organizations, Michael has extensive experience in helping develop employees at any level, culture and background.

Contact & registration: Ela Susanti | ela@kpiconsultancy.com | 08111593400

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